Cirugía general · alta 2026-11-08
Sarah Whitfield
Llamada #15 · idioma en · iniciada 08 Nov · 22:49
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14 de 14 ítems · 5 tomados de la narración
Hello, good afternoon. Am I speaking with Sarah Whitfield? I'm calling from the patient experience service. This will only take a few minutes, and there are no right or wrong answers — I want to hear how you experienced it.
To begin, tell me in your own words how your stay went: from the day you arrived until the day you were discharged.
I came in on the Tuesday for gallbladder surgery. Everyone explained what was going to happen and the room was clean, but it was very noisy at night and I couldn't sleep. The nurses were kind and I could always ask them things. Nobody told me about the side effects of the antibiotics, and the discharge report was hard to understand.
Thank you for telling me. That already covers a good part of what I need: I have 9 short questions left.
Did you trust the staff looking after you? The options are: Yes, always, Sometimes or No.
yes, always
So I understand: yes, always. Is that right?
eso es
Thank you.
Was your privacy respected during your stay? The options are: Always, Sometimes or It was not respected.
always
So I understand: always. Is that right?
eso es
Thank you.
When you called for staff, did they come quickly? The options are: Always, Sometimes, Almost never or I never had to call.
quickly
So I understand: always. Is that right?
eso es
Thank you.
Was your pain kept under control? The options are: Yes, it was controlled, Only partly, It was not controlled or I had no pain.
some pain
So I understand: only partly. Is that right?
sí
Thank you.
Were you told about the side effects of your medicines? The options are: Yes, they explained it, Only partly, No one told me or I took no medicines.
no one told me
So I understand: no one told me. Is that right?
sí
Thank you.
Do you know how and when to take your medicines at home? The options are: Yes, it's clear to me, I have some doubts or I don't know.
some doubts
So I understand: i have some doubts. Is that right?
sí
Thank you.
Were you told which warning signs to watch for, and who to call? The options are: Yes, they explained it, Only partly or No one told me.
only partly
So I understand: only partly. Is that right?
sí
Thank you.
Was your discharge coordinated with your health centre or family doctor? The options are: Yes, No or I don't know.
don't know
So I understand: i don't know. Is that right?
sí
Thank you.
Did you find the discharge report understandable? The options are: Yes, I understood it, Partly or I didn't understand it.
didn't understand
So I understand: i didn't understand it. Is that right?
sí
Finally: what is the one thing we should improve most?
Quieter nights, and someone to go through the medicines with me before I left.
Thank you for your time, and for telling it in such detail. What you've said is kept in your own words, and the team who looked after you will see it. If anything we discussed worries you, your health centre can help. Get well soon. Goodbye.
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Evidencia
respuesta → cita
Q7
narrativa
0.83
Always
“Everyone explained what was going to happen and the room was clean, but it was very noisy at night and I couldn't sleep.”
Q8
narrativa
0.95
I could not rest
“Everyone explained what was going to happen and the room was clean, but it was very noisy at night and I couldn't sleep.”
Q3
narrativa
0.85
Always, when I needed to
“The nurses were kind and I could always ask them things.”
Q1
narrativa
0.85
No
“Nobody told me about the side effects of the antibiotics, and the discharge report was hard to understand.”
Q2
narrativa
0.85
No one told me
“Nobody told me about the side effects of the antibiotics, and the discharge report was hard to understand.”
Q4
preguntado
0.95
Yes, always
“yes, always”
Q5
preguntado
0.95
Always
“always”
Q6
preguntado
0.78
Always
“quickly”
Q9
preguntado
0.75
Only partly
“some pain”
Q10
preguntado
0.85
No one told me
“no one told me”
Q11
preguntado
0.75
I have some doubts
“some doubts”
Q12
preguntado
0.95
Only partly
“only partly”
Q13
preguntado
0.75
I don't know
“don't know”
Q14
preguntado
0.80
I didn't understand it
“didn't understand”