hc_experience_en_v1 · EN
Hospital experience — admission and discharge
Versión 1.0 · autorizada hash 07bbeac4ba6d2547
Apertura
I'm going to ask you a few questions about your stay in hospital. There are no right or wrong answers; I only want to understand how you experienced it.
“To begin, tell me in your own words how your stay went: from the day you arrived until the day you were discharged.”
Q1 Did you receive enough information about what was going to happen during your stay?
informacion
Yes, completely · 2
Yes, partly · 1
No · 0
I didn't need it · escape
Q2 Were you told, in a way you could understand, why you were admitted and what treatment you would receive?
informacion
Yes, clearly · 2
Only partly · 1
No one told me · 0
Q3 Were you able to ask staff your questions when you needed to?
comunicacion
Always, when I needed to · 2
Sometimes · 1
Never or almost never · 0
I had no questions · escape
Q4 Did you trust the staff looking after you?
confianza
Yes, always · 2
Sometimes · 1
No · 0
Q5 Was your privacy respected during your stay?
respeto
Always · 2
Sometimes · 1
It was not respected · 0
Q6 When you called for staff, did they come quickly?
atencion
Always · 2
Sometimes · 1
Almost never · 0
I never had to call · escape
Q7 Were your room and bathroom kept clean?
entorno
Always · 2
Sometimes · 1
They were not clean · 0
Q8 Were you able to rest at night, without noise?
entorno
Yes, I could rest · 2
Sometimes · 1
I could not rest · 0
Q9 Was your pain kept under control?
dolor
Yes, it was controlled · 2
Only partly · 1
It was not controlled · 0
I had no pain · escape
Q10 Were you told about the side effects of your medicines?
medicacion
Yes, they explained it · 2
Only partly · 1
No one told me · 0
I took no medicines · escape
salto: si «sin_medicacion» → Q12
Q11 Do you know how and when to take your medicines at home?
medicacion
Yes, it's clear to me · 2
I have some doubts · 1
I don't know · 0
Q12 Were you told which warning signs to watch for, and who to call?
alta
Yes, they explained it · 2
Only partly · 1
No one told me · 0
Q13 Was your discharge coordinated with your health centre or family doctor?
coordinacion
Yes · 2
No · 0
I don't know · escape
Q14 Did you find the discharge report understandable?
alta
Yes, I understood it · 2
Partly · 1
I didn't understand it · 0
Q15 Finally: what is the one thing we should improve most?
mejora
respuesta abierta